Terms of Service

CiaoBarber is provided by Youssef Bitar, sole trader (auto-entrepreneur) under Moroccan law, of Résidence Al Kawtar, Sidi Moumen, 20630 Casablanca, Morocco, registered in the Moroccan national register of auto-entrepreneurs under number 002112908000094, Moroccan tax identifier 26051294.

The provider is not an Italian company and holds neither an Italian VAT number nor an establishment in Italy. That has two practical consequences for you, both set out below: invoicing follows the rules in section 5, and part of the data processing happens outside the European Union, with the safeguards described in the Privacy Policy.

For contractual matters and support: support@ciaobarber.com. For anything concerning personal data: privacy@ciaobarber.com.

CiaoBarber is software provided as a service that lets you manage appointments, online booking, client records, staff, stock, the till and invoicing for a barbershop or hair salon.

The service is for professional use, meaning use in the course of a business, trade or profession. It is not designed for consumers; if you do subscribe outside a professional activity, section 11 still applies to you.

We grant you a non-exclusive, non-transferable and revocable right to use the software for the duration of your subscription, limited to the business you opened the account for. The software, the brand and the platform's content remain the provider's property.

• To use the platform you must create an account with accurate details and keep them up to date.
• You must verify your email address before you can sign in.
• You are responsible for keeping your credentials confidential and for everything done through your account.
• You can invite colleagues with limited access. You remain responsible for how they use the platform.
• You must be at least 18 and entitled to bind the business you are opening the account for.

CiaoBarber offers a free plan and paid plans billed monthly. The prices on the pricing page are per month and per account.

• The Free plan costs nothing and requires no payment method.
• Paid plans include a 30-day trial, available once per account.
• At the end of the trial the subscription starts automatically unless cancelled beforehand.
• Each plan's limits on appointments, staff members, clients and services are shown on the pricing page and enforced by the platform.
• Features marked as coming soon are not yet available and form no part of the contract until released. You may not subscribe to a plan in reliance on them becoming available.

We may change plan prices. Changes never apply to a period already paid for, are notified at least 30 days in advance, and you may cancel before they take effect.

All published prices are exclusive of any tax. The provider operates under the Moroccan auto-entrepreneur regime and is exempt from Moroccan VAT, so no Moroccan tax appears on invoices.

By subscribing to a paid plan you confirm that you are acting in the course of a business, trade or profession and, if you are established in the European Union, that you hold a valid VAT number, which you give us for invoicing.

For an Italian VAT-registered customer the supply is treated as taking place in Italy under Article 7-ter of Presidential Decree 633/1972, and the VAT is accounted for by you under the reverse charge mechanism in Article 17(2) of the same decree. In practice: you receive an invoice with no VAT and self-account for it as your accountant directs.

Any tax, contribution or filing due in your own country in connection with buying the service remains your responsibility.

• Subscription payments are processed solely through PayPal. We never process or store your card details.
• The subscription renews automatically each month until cancelled.
• You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period already paid for.
• If payment fails the account may be moved down to the Free plan. No data is deleted for that reason.
• If you have subscribed before, the trial is not offered again.

14-day refund. If the service is not right for you, you can ask for a full refund of the first payment actually charged by writing to support@ciaobarber.com within 14 days of that charge. We do not ask for a reason. The refund is issued within 14 days of the request, to the payment method used for the purchase.

After that window, sums already paid are not refundable and cancelling mid-month gives no right to a refund of the unused part, except where mandatory law provides otherwise and except where the service was unavailable for a prolonged period through our fault.

In using CiaoBarber you agree not to:

• Break applicable laws or third-party rights, including data protection law.
• Send unsolicited marketing to your clients through the campaign features without a valid legal basis.
• Attempt to reach areas or data you are not authorised to access.
• Subject the platform to abnormal load, automated scanning, or attempts to get around plan limits.
• Resell, sublicense or make the service available to third parties without our written agreement.
• Upload unlawful or defamatory content, or content that infringes intellectual property rights.
• Decompile, disassemble or otherwise try to derive the platform's source code, except as mandatory law allows.

The content and data you enter stay yours. We claim no ownership of it and use it for nothing beyond delivering the service. In particular we do not use it to train artificial intelligence models and do not sell it to third parties.

For your own clients' data you are the controller and we act as processor. It is on you to give them an adequate privacy notice and to collect any consent required, particularly for promotional messages and SMS. That relationship is governed by the Data Processing Agreement published at /dpa, which forms an integral part of these terms and which you accept on creating your account.

You can export your data at any time from your profile settings. Closing the account deletes the data immediately and irreversibly, as set out in the Privacy Policy: export what you need before you proceed.

We work to keep the platform available and functioning, but we do not guarantee uninterrupted or error-free operation. We may suspend the service temporarily for maintenance, giving notice where we can.

No service level agreement with penalties or compensation is offered, on any plan. Support is provided by email at support@ciaobarber.com on working days. The dedicated support included in the Enterprise plan means a priority channel with a target first response within one working day: that is a service target, not a contractual guarantee carrying a right to compensation.

The service is provided as is. To the extent the law allows, we give no warranty of fitness for a particular purpose, and it remains your responsibility to check that the platform meets your business's obligations, tax obligations included.

To the extent the law allows, our total liability to you for any claim connected with the service will not exceed the amount you paid in the twelve months before the event giving rise to the claim.

We are not liable for indirect loss, lost profits, loss of goodwill, or loss of data you could have avoided by using the export function. Nothing in these terms excludes or limits liability for wilful misconduct or gross negligence, for personal injury, or any other liability that cannot be excluded by law.

You will indemnify us against third-party claims, including from your own clients and from supervisory authorities, arising from your use of the platform in breach of these terms or of data protection law.

You can close your account at any time from your profile settings.

We may suspend or close an account for serious or repeated breach of these terms, for prolonged non-payment, or for use that compromises the platform's security. Except in urgent cases we will give at least 14 days' notice and an opportunity to put things right.

If you subscribe as a consumer, meaning for purposes outside a business, trade or profession, you have the right to withdraw within 14 days of concluding the contract under Article 52 of the Italian Consumer Code, without giving reasons. A message to support@ciaobarber.com is enough. If you asked for the service to start during the withdrawal period, you owe the amount in proportion to what you have used. The 14-day refund in section 6 applies in addition, whatever your status.

In a dispute with a consumer, the option of turning to a competent alternative dispute resolution body is unaffected. The European ODR platform has not been operational since 20 July 2025 and is therefore not offered as a channel.

We may change these terms or the platform's features. Where a change is materially unfavourable we will give at least 30 days' notice by email or through the platform. Continuing to use the service after it takes effect means you accept it; otherwise you may cancel at no cost and be refunded the unused part of your subscription.

These terms are governed by Italian law, even though the provider is established in Morocco. The choice is deliberate: the service is aimed at the Italian market, and it is reasonable for it to be governed by the law its users know.

The courts of Milan have exclusive jurisdiction over any dispute arising from these terms.

If you are a consumer, the mandatory protections of the law of the country where you habitually reside continue to apply under Article 6 of Regulation (EC) 593/2008, and the competent court is the one where you are resident or domiciled.

Under Article 1341, second paragraph, of the Italian Civil Code we expressly draw your attention to the following clauses, which Italian law treats as onerous when drafted by one party alone:

• section 6: automatic renewal of the subscription and non-refundability of sums beyond the fourteenth day;
• section 9: absence of guaranteed service levels and provision of the service as is;
• section 10: limitation of liability and your indemnity obligation;
• section 11: our right to suspend or close an account;
• section 12: our right to change the terms and the features unilaterally;
• section 13: departure from ordinary jurisdiction in favour of the courts of Milan.

These clauses are effective only if specifically approved in writing. If the platform has not collected a separate approval from you capable of identifying you, the clauses listed cannot be enforced against you, while the rest of the contract stands.

• If a clause is invalid or ineffective, the rest remain in force.
• Not exercising a right does not waive it.
• You may not assign the contract without our written consent. We may assign it on a sale of the business or part of it, on notice to you.
• These terms, the Privacy Policy and the Data Processing Agreement are the entire agreement between the parties on the subject of the service.
• The Italian version of these terms prevails if it conflicts with this English translation.